REFUND POLICY

REFUND AND RETURNS POLICY

Last updated: May 30, 2026

1. Overview

At BigTapFlex, we stand behind the quality of our products and want you to be satisfied with your purchase. This Refund and Returns Policy outlines the conditions under which we accept returns and process refunds for physical NFC products purchased through our Platform at bigtapflex.com.

Please read this policy carefully before making a purchase. By completing a purchase on our Platform, you agree to the terms of this policy.

2. Our Return Commitment

We accept returns on eligible products subject to the conditions outlined in this policy. Refunds are issued to the original payment method within 45 days of our receipt of the returned product at our facility.

3. Eligible Products for Return

The following products are eligible for return and refund consideration:

• Standard NFC Cards — unmodified, unactivated, or activated cards without custom printing
• Standard NFC Keychains — unmodified, without custom engraving or printing
• Standard NFC Sticker Packs — unopened or partially used packs without custom printing
• Standard Bundles — where all items in the bundle meet the eligibility criteria above
• 
  

4. Non-Refundable Products

The following products are strictly non-refundable and non-returnable under any circumstances:

1. Custom printed cards — any NFC card printed with a name, design, logo, photo, QR code, or any personalized artwork

1. Custom engraved keychains — any keychain with personalized text or design

1. Custom designed stickers — any sticker with personalized artwork or branding

1. Digital subscriptions — Flex Pro monthly or annual subscriptions are non-refundable once the subscription period has begun

1. Activated products — products that have been activated and linked to a BigTapFlex account and used to share a profile

We cannot offer refunds on custom products because these items are manufactured specifically for you and cannot be resold or reused.

5. Return Conditions

To be eligible for a return, your product must meet all of the following conditions:

• The return request must be initiated within 14 days of the date you received your order
• The product must be in its original condition — unused, undamaged, and in its original packaging where applicable
• The product must not be a custom or personalized item as described in Section 4
• Proof of purchase — your order number or order confirmation email — must be provided
• The product must be returned with all original accessories and packaging included

Products that are damaged, modified, or returned without original packaging may be refused or subject to a partial refund at our sole discretion.

6. Shipping Costs for Returns

The customer is responsible for all return shipping costs. BigTapFlex does not provide prepaid return shipping labels.

We strongly recommend:

• Using a trackable shipping service for your return
• Purchasing shipping insurance for items valued over $20
• Keeping your shipping receipt and tracking number until your refund is confirmed

BigTapFlex is not responsible for return packages that are lost, stolen, or damaged in transit. If a return package does not reach us, we are unable to process a refund.

Original shipping charges paid at the time of purchase are non-refundable.

7. How to Initiate a Return

Step 1 — Contact us Email us at support@bigtapflex.com with the subject line "Return Request — Order #[your order number]." Include:

• Your full name
• Order number
• The product you wish to return
• The reason for your return
• Photos of the product if it arrived damaged or defective
  

Step 2 — Receive return authorization Our team will review your request within 5 business days. Do not ship your product back before receiving return authorization — unauthorized returns may be refused.

Step 3 — Ship the product Once authorized, ship the product to the return address provided in our authorization email using a trackable shipping method. Share the tracking number with us by replying to the authorization email.

Step 4 — Await confirmation and refund Once we receive and inspect the returned product, we will notify you by email. If approved, your refund will be processed within 45 days of receipt of the returned item.

8. Refund Processing

Approved refunds will be issued to the original payment method used at the time of purchase.

• Credit and debit cards: Refunds are processed within 45 days of receiving the return. Your bank or card issuer may take an additional 5 to 10 business days to reflect the refund in your account
• Stripe payments: Refunds are initiated through Stripe and subject to Stripe's processing timelines

We do not issue refunds in cash or store credit unless the original payment method is no longer available.

9. Defective or Damaged Products

If your product arrives defective, damaged, or incorrect, we will resolve the issue at no cost to you. Contact us within 7 days of receiving your order at support@bigtapflex.com with:

• Your order number
• A description of the defect or damage
• Clear photographs of the product and packaging

For defective or damaged products we will offer, at our discretion:

• A free replacement shipped to you at no charge
• A full refund including original shipping costs
  
  

10. Subscription Refunds

Flex Pro subscriptions are non-refundable once the subscription period has commenced. If you cancel, you will retain access to Pro features until the end of your current billing period. No partial refunds are issued for unused portions of a subscription period.

If you were charged in error, contact us at support@bigtapflex.com within 7 days of the charge.

11. Jurisdiction-Specific Consumer Rights

11.1 United States Nothing in this policy limits your rights under applicable federal or state consumer protection laws.

11.2 United Arab Emirates Your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection are not affected by this policy.

11.3 Pakistan Your rights under the Competition Act 2010 and applicable consumer protection ordinances are not affected by this policy.

11.4 India Your rights under the Consumer Protection Act, 2019 are not affected by this policy.

11.5 Canada Your rights under applicable provincial consumer protection legislation are not affected by this policy.

12. Changes to This Policy

We reserve the right to modify this policy at any time. Changes are effective immediately upon posting. We encourage you to review this policy before making a purchase.

13. Contact Us

BigTapFlex — Customer Support Houston, Texas, United States Email: support@bigtapflex.com Website: bigtapflex.com

We aim to respond to all inquiries within 2 business days.