Shipping Policy

SHIPPING POLICY

Last updated: May 30, 2026

1. Overview

This policy governs the shipment of physical NFC products ordered through bigtapflex.com. By placing an order, you agree to these terms. BigTapFlex reserves the right to refuse, cancel, or delay any order at our sole discretion.

2. Service Countries

We currently ship to and provide service in:

• United States
• United Arab Emirates
• Canada
• Pakistan
• India

We do not ship to any other countries. Orders placed with addresses outside these countries will be cancelled and refunded. We reserve the right to add or remove service countries at any time without notice.

3. Order Processing

Orders are processed within 1 to 3 business days of confirmed payment. Custom products require an additional 2 to 5 business days for production.

BigTapFlex is not responsible for processing delays caused by incomplete information, failed payment verification, suspected fraud, or circumstances beyond our control.

4. Shipping Rates and Estimates

United States

• Standard: 5–8 business days — $4.99
• Express: 2–3 business days — $9.99

UAE, Canada, Pakistan, India

• Standard International: 7–21 business days — $12.99
• Express International: 3–8 business days — $24.99

All delivery estimates are approximate and not guaranteed. Actual delivery times may vary due to carrier conditions, customs processing, weather, and other factors outside our control. BigTapFlex accepts no liability for failure to meet estimated delivery windows.

5. Force Majeure

BigTapFlex shall not be held liable for shipping delays or non-delivery caused by events beyond our reasonable control including but not limited to natural disasters, acts of government, war, civil unrest, customs delays, carrier failures, pandemics, or infrastructure outages. In such cases we will make reasonable efforts to fulfill orders but cannot guarantee timelines.

6. Tracking

A tracking number will be provided by email once your order is dispatched. Allow up to 24 hours for tracking to activate. BigTapFlex is not responsible for tracking information that is inaccurate, delayed, or unavailable due to carrier systems.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, and fees charged by the destination country. These charges are entirely the customer's responsibility and are not included in our prices. BigTapFlex has no control over customs charges and cannot predict their amount.

Refusal to pay customs fees resulting in a returned package does not qualify for a refund of shipping costs. All customs declarations will accurately reflect the contents and value of your order.

8. Customer Responsibility for Address Accuracy

You are solely responsible for providing a complete and accurate shipping address. BigTapFlex accepts no liability for orders delayed, lost, or undeliverable due to incorrect or incomplete address information provided by the customer. Reshipment of returned packages due to address errors will be at the customer's cost.

9. Lost and Stolen Packages

BigTapFlex's liability for lost packages is limited to packages confirmed as undelivered by the carrier. We are not responsible for packages confirmed as delivered to the correct address that are subsequently lost, misplaced, or stolen. In cases of confirmed non-delivery, contact us within 7 days of the expected delivery date and we will investigate with the carrier.

10. Damaged Packages

Report damaged deliveries within 7 days of receipt with photographs to support@bigtapflex.com. Claims submitted after 7 days will not be accepted. BigTapFlex reserves the right to require return of the damaged item before issuing a replacement or refund.

11. Cancellations

Orders may be cancelled before dispatch at no charge. Custom orders cannot be cancelled once production has commenced. Once dispatched, orders cannot be cancelled. Contact support@bigtapflex.com immediately if you wish to cancel.

12. Right to Refuse or Cancel Orders

BigTapFlex reserves the right to refuse or cancel any order at our sole discretion, including but not limited to cases of suspected fraud, abusive ordering patterns, unavailability of products, or errors in pricing or product information. In such cases a full refund will be issued.

13. Changes to This Policy

We reserve the right to modify this policy at any time without prior notice. The policy in effect at the time of your order governs that order.

14. Contact Us

BigTapFlex — Customer Support Houston, Texas, United States Email: support@bigtapflex.com Website: bigtapflex.com